Safe & Responsible Gambling

Responsible Gaming myr8

Play for fun, not to escape your problems. myr8 provides self-control tools, guides, and support resources so every player can enjoy a healthy and controlled playing experience.

Self-set deposit limits available
Play time limits available
24-hour self-exclusion
24/7 Support in Bahasa Malaysia

Gaming Is Entertainment, Not a Necessity

At myr8, we believe that online gaming should be an enjoyable form of entertainment — not a source of stress, not a way to pay off debts, and not an escape from everyday problems. This is the core principle that shapes our entire approach to responsible gaming.

We understand that most players play in a healthy and controlled way. However, we also recognise that some players may face challenges managing their playing habits. It is for these players — and for everyone who wants to keep playing smart — that myr8 provides a comprehensive set of self-control tools, easily accessible directly from your account settings.

Our commitment goes beyond regulatory compliance. It is about building a platform that respects every player as an individual capable of making informed decisions when given the right information and tools.

myr8 Core Principles: Player safety is always prioritised above business interests. If you need help, we are here — no questions asked and no judgment.

Early Warning Signs

  • Spending more than you can afford to lose
  • Playing to recover previous losses
  • Lying to family members about your playing activity
  • Neglecting work or family responsibilities due to playing
  • Feeling restless or irritable when unable to play
  • Borrowing money for the purpose of playing
  • Feeling stressed or guilty after a play session
If you recognise two or more of the signs above in yourself, we encourage you to use myr8's self-control tools or contact our support team for immediate assistance.

You Are in Control

Myr8 provides a range of self-control tools that you can activate or modify directly from your account settings — no need to contact customer support.

Deposit Limit

Set daily, weekly, or monthly deposit limits to ensure you do not spend beyond your set budget. Limits can be reduced immediately, but increases require a 7-day waiting period.

Play Time Limit

Limit your daily play session duration. When the time limit is reached, the system will alert you and your account will be automatically suspended for that session.

Gaming Break

Take a short break from the platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or place any wagers on your account.

Self-Exclusion

Long-term self-exclusion options of 6 months, 1 year, or permanent are available. During this period, your account will be fully blocked and cannot be reopened until the period expires.

Block Promotions

Opt out of receiving any bonus offers, promotions, or marketing communications. This helps reduce the urge to play triggered by special offers.

Loss Limit

Set the maximum loss amount you are willing to absorb in a day, week, or month. The platform will automatically end your session once the limit is reached.

View Activity History

Access a complete record of all your transactions, play sessions, and wagering history. Reviewing your history regularly helps you monitor your own playing habits more objectively.

Real-Time Alerts

Enable notifications that remind you of your play time and amount spent during an active session so you always stay aware of your current activity.


How to Activate Self-Control Tools

All myr8 self-control tools are accessible directly from your account settings. The process is straightforward and takes less than two minutes.

Any changes that reduce limits or extending restrictions will take effect immediately. Changes that relax limits require a waiting period for your protection.
1

Log in to your myr8 account

Access the myr8 platform via the website or mobile app. Make sure you log in using your registered account credentials.

2

Go to Account Settings

Click the profile icon in the top right corner, then select "Account Settings" or "Play Controls" from the dropdown menu.

3

Choose Your Preferred Control Tool

Navigate to the "Responsible Gaming" section. You will see all available limit and restriction options ready to configure.

4

Set Limits or Activate Restrictions

Enter your desired limit value or select a restriction period. Review your selection before confirming the change.

5

Confirm and Save

Click "Save Changes" to activate your settings. You will receive a confirmation via email. Settings take effect immediately for stricter restrictions and limits.


How myr8 Protects Players

In addition to self-control tools, myr8 also implements active protection measures at the platform level to ensure a healthy gaming environment for all players.

Strict Age Verification

Myr8 enforces thorough age verification during registration. All accounts go through a KYC process that ensures only players aged 18 and above can play on our platform.

Automated Play Pattern Detection

Our AI system continuously monitors player activity patterns. When the system detects risky gaming behavior, our team will proactively reach out to the player to offer support.

24/7 Personal Support

The myr8 support team, trained in responsible gaming management, is available to assist you anytime via live chat. Your conversation is handled with complete confidentiality.

Transparent Risk Information

Every game on myr8 clearly displays RTP (Return to Player) information and volatility level. We believe informed players make smarter decisions.

Real-Time Session Clock

A clear session time display visible while you play reminds you how long you have been on the platform — a simple but effective visual cue.

Regular Self-Check

Myr8 automatically sends a weekly activity summary to your registered email — including total time played, deposits, and overall results — so you always have a clear picture.


Are You Playing Responsibly?

This brief questionnaire helps you honestly assess your own gaming habits. There are no right or wrong answers — it is for your personal use only.

If you answered "Yes" to three or more questions, we encourage you to chat with the myr8 support team or seek advice from a qualified professional.

This assessment is not a substitute for professional advice. If you are feeling distressed due to your playing habits, please seek help immediately.
Q1. Have you ever played with money meant for daily essentials such as rent, bills, or food?
Yes, onceNeverSometimes
Q2. Have you ever continued playing to try to win back money you have lost?
Yes, alwaysNeverOnce or twice
Q3. Have people around you ever expressed concern about your gaming habits?
YesNoNot sure
Q4. Do you find it hard to stop playing even when you intend to?
Yes, oftenNoSometimes
Q5. Have you ever borrowed money or sold belongings to fund your gaming activity?
YesNever
Q6. Do you play as a primary way to cope with stress, boredom, or negative emotions?
Yes, alwaysNoOccasionally

Responsible Gaming Questions

No. Self-exclusion is a serious commitment and cannot be cancelled before the set period ends. This is to protect you from impulsive decisions you may regret later. The minimum self-exclusion period at myr8 is 6 months.

Your account balance will remain safe during the self-exclusion period. You may contact the myr8 support team to request a withdrawal of your balance while self-exclusion is active — this process will be handled manually by our team.

A deposit limit lower than your current limit takes effect immediately. If you wish to increase your deposit limit, a mandatory 7-day waiting period applies to ensure your decision is considered and not impulsive.

Absolutely not. myr8 enforces a strict 18+ age policy. All new accounts go through an identity verification (KYC) process that checks date of birth and identification documents. Any account found to belong to an underage individual will be closed immediately and all balances will be frozen.

You can get help from Talian Kasih 15999 (Ministry of Women, Family and Community Development Malaysia) or your nearest government hospital offering free psychiatric and counselling services. The myr8 support team can also help connect you with the right resources — reach us via live chat anytime.

Enjoy the Game, Stay in Control

Myr8 is here to ensure your gaming experience stays enjoyable and in control. Register your account today and make full use of our self-control tools — because the fun of gaming starts with responsibility.

For players 18+ only  ·  Free self-control tools  ·  24/7 support in Bahasa Malaysia

Bahasa Melayu